1. Payment Terms:

KAW requires a card on file to be provided before services are scheduled. In some cases prepayment may be required. Payment at the time of service can be made via cash, check, or charge. There is a 3.85% discount for all cash and paper check payments made in full. This discount does not apply to split payments.  Returned checks are subject to a $35 charge.

1. Cancellation Policy:

Clients are required to cancel services at least 24 hours in advance to avoid charges. Failure to provide timely notice or failure to arrive for the scheduled service will result in a fee charged to the card on file, ranging from a minimum of $30 to the full cost of the service. We appreciate your understanding and cooperation in this matter. Timely cancellations allow us to accommodate other clients and optimize our scheduling. Thank you for your attention to this policy.

1. HIPPA Confidentiality

KAW uses HIPPA policy to protect the Client's personal health information and treatment history. KAW will never share a Client's personal health information without written approval by the Client, the exception being when it is require by law. The Client has right to view their confidential file at request, and any charges for printed copies are responsible to the Client.

1. Minor Client Policy

A parent or legal guardian must complete and sign our Minor Client Consent Form prior to the initial treatment. Kalamazoo Athletic Wellness Welcomes Minor Clients Ages 13-17 with Specific Safety and Consent Guidelines. 

Ages 13-15:

First Session Rule: A parent or legal guardian must remain inside the treatment room for the entire duration of the minor's first appointment.

Subsequent Sessions: For all following appointments, the parent/guardian is not required to stay in the room, but must remain on the premises (e.g., in the waiting area) for the entire duration of the session.

The "Any Party" Override Rule: If the minor, the parent/guardian, or the therapist requests that the parent be present in the room at any time or during any session, that request must be honored without exception.

Ages 16-17:

Minors aged 16 and 17 who drive themselves may attend appointments alone if a parent or legal guardian has signed our Unaccompanied Minor Consent Addendum.

Right to Refuse: If a signed addendum is not on file and a minor arrives without a parent or guardian, the session will be denied, rescheduled and treated as a late cancellation.

1. Waiting Room Policy for Minors

Children under the age of 12 may not be left unattended in the waiting room or reception area at any time.  Our staff cannot supervise children. We do not provide childcare services.

Infants in Arms:

Permitted strictly at the discretion of management and the therapist.

Ages 1-4:

For the safety and the comfort of our clients, children aged 1-4 are not allowed to accompany a client into the building for their session. If outside childcare cannot be arranged the client must reschedule.

Ages 5-11:

If a parent arrives for an appointment with a child under 12, the child must remain in

the treatment room with the parent during the session if they can remain quiet. If the child cannot remain quiet, the session may be cut short and the client will be responsible for the payment in full.

Older Minors:

Children aged 12 to 17 may sit quietly in the waiting area during a parent’s session, provided they can remain unsupervised without disrupting other guests. If the child

cannot remain quiet, the session may be cut short and the client will be responsible for the payment in full.

1. Medical Disclaimer:

The Client acknowledges that massage therapy is for stress reduction and muscle tension relief and is not a substitute for medical care, diagnosis, or treatment. The Therapists at KAW cannot diagnose illness/disease, and any advice given shall be taken as professional opinion and not diagnosis.

1. Client Health Disclosures:

Clients must inform the therapist of all known medical conditions, medications, allergies, and any other relevant health information before receiving services. A digital Health History form will be emailed to the Client prior to each session. Please use this to update any medical conditions. Clients arriving exhibiting symptoms of illness including but not limited to fever, chills, congestion, coughing, sneezing or headaches may be asked to reschedule and may still have to pay for services.

1. Therapist Discretion:

The Therapist has the right to decline service or terminate a session if they believe it poses a health risk to the client or themselves, or if the client has not provided necessary medical information.

1. Client Conduct & Expectations:

Clients are expected to behave appropriately, maintain good hygiene, and treat staff and other clients with respect. The Therapist reserves the right to terminate a session for reasons including but not limited to inappropriate touching, vulgar language, harassment, or intoxication.

1. Consent:

The client gives informed consent for the massage therapy session understanding that, because massage therapy work involves maintained touch and close physical proximity over an extended period of time, there may be an elevated risk of disease transmission, including COVID-19. The client also understands that they can terminate the session at anytime if they feel the service is a danger to their health or the therapist is using inappropriate touching, vulgar language, harassment, or is intoxicated.

1. Scope of Practice:

The Therapist will only utilize massage techniques within the scope of their training and licensure. Each Therapist is licensed by the State of Michigan to provide massage services as defined by the State.

1. Medical Disclaimer:

Exercise is inherently dangerous, and accidents can result in serious injury or death. The client is fully responsible for their own safety while performing any exercises and KAW is not liable for an individual's actions that result in injury or death.

1. Client Health Disclosures:

Clients must inform the Trainer of all known medical conditions, medications, allergies, and any other relevant health information before receiving services. A digital Health History form will be emailed to the Client prior to each session. Please use this to update any medical conditions.

1. Trainers Discretion:

The Trainer has the right to decline service or terminate a session if they believe it poses a health risk to the client or themselves, or if the client has not provided necessary medical information.

1. Client Conduct & Expectations:

Clients are expected to behave appropriately, maintain good hygiene, and treat staff and other clients with respect. The Trainer may terminate a session for reasons including but not limited to inappropriate touching, vulgar language, harassment, or intoxication.

1. Consent:

The client gives informed consent for the training session. The client also understands that they can terminate the session at anytime if they feel the exercises the Trainer is using is a danger to their health or the Trainer is using inappropriate touching, vulgar language, harassment, or is intoxicated.

1. Scope of Practice:

The Trainer will only utilize training techniques within the scope of their education and certification.

The Member agrees to adhere to all membership conditions as are listed below or to be implemented in the future.

● The initial term requirement of memberships is 3-months. After this period the membership is consider month-to-month and each membership payment is considered a renewal of membership terms.

● Service “Credits” received with membership plans are non-refundable, non-transferrable, and expire at the end of the month of membership.

● Cancellation and “No-Show” policies apply to credited services and may result in loss of service credit.

● If a credited service must be canceled on behalf of KAW, the credit will be applied towards the rescheduled date.

● The Member has 3 days from the date of any membership agreement to cancel without penalty and a full refund of any charges to the Member in relation to this agreement will be issued.

● The Member can pause or cancel their membership by emailing contact@kzooathleticwellness.com. Please give at least 5 days notice of changes. All changes must be requested in writing.

● The Member may pause their membership for up to 3 months with no charge. At the end of the 3-month period payments will automatically resume.

● Payments will be automatically charged via credit card on file on the 1st of each month of membership.

● In the event of a denied payment the member must pay full price for all sessions, from the 1st of the month of denial on, until recurring payments are reestablished.

● KAW uses a third-party program to auto-charge accounts for membership dues and cannot be held liable for potential cyber-attacks against that company’s programming.

● A written copy of these terms must be signed by a Member before membership services can be redeemed.

Event service terms are provided to each potential account before scheduling any event service. These terms are to be signed by both parties before services can be provided. A copy of these terms can be requested by the account contact person at any time via email at contact@kzooathleticwellness.com